Answer every call. Book more jobs. Revive old leads.

💡 Understand the concerns. Discover the truth. Experience the impact. Adopting Voice AI isn’t just about technology — it’s about trust.You’ve probably seen the buzz: voice agents that answer calls, qualify leads, and even book meetings for you. It sounds exciting — but also a little intimidating. You might be wondering: “Will it sound robotic?”“Is it safe for my customers?”“Will it really fit into how we already operate?” You’re not alone. Every business exploring Voice AI asks the same questions before making the leap.In this article, we’ll unpack the five most common hesitations companies have before switching to Voice AI — and what the reality looks like in 2025. 💬 1. “Will Voice AI sound robotic and hurt our brand image?” The Hesitation:Nobody wants their customers to feel like they’re talking to a robot. Businesses worry that AI will sound cold, mechanical, or off-brand. The Truth:Modern Voice AI agents use neural voice synthesis and emotion-aware speech — meaning they pause naturally, inflect with empathy, and adapt their tone in real time.You can even choose or clone a voice that matches your brand — friendly, professional, energetic, or calm. Why It Matters:A warm, human-like voice instantly builds trust and consistency.When your customers get fast, polite, and accurate responses every time, it actually elevates your brand experience — not damages it. 🧩 2. “Will it replace our employees?”

+15% Increase in Trial Joining Rates +5% Rise in Trial Completion Rates +15% Revenue Increase “With the automation of trial reminders, our sales teams can now dedicate more time to relationship building, while our teachers are equipped with richer context to personalize each lesson. The results speak for themselves, with improved engagement and satisfaction across the board.”— Shivam Sharma, Associate Product Manager, BrightChamps About BrightChamps BrightChamps is one of the fastest-growing EdTech companies in the world. With operations across 30+ countries, they teach coding, robotics, financial literacy, and STEM skills to over a million children. BrightChamps’ growth engine is simple but powerful: let parents and children experience a free trial class, then show them how personalized learning can transform skill-building. That trial is the heartbeat of their business. However, as the company scaled globally, the process of reminding parents, qualifying leads, and following up around trial classes became a major opportunity for optimization. Sales teams spent countless hours making repetitive reminder calls. Instructors often began trial classes with limited context about each student, making personalization harder. The growing volume of leads also created untapped opportunities for re-engagement campaigns—especially as sales teams prioritized new opportunities.

6x Drop in Abandonment Rates 700K Monthly Applications Handled 80% Calls Resolved by AI “Our abandonment rates were really high before — some days it was like 20 to 30%, but now it's gone down to around 5 or 6% across the business, with AI handling 75–80% of all of our calls.”— Dominic Quirk, CEO About Sunshine Loans is a consumer lending company based in the U.S., offering fast, state-licensed personal loans online. Known for its speed and service, Sunshine Loans processes more than 700,000 applications monthly, making Voice AI’s voice agents crucial to maintaining and scaling operations. Their tech-forward culture had already automated underwriting, so automating inbound and customer service only made sense. After years of relying on costly offshore call centers, Sunshine Loans needed a smarter, scalable way to handle rising support volume without growing headcount — and they now trust Voice AI to do just that. “Our abandonment rates were really high before — some days it was like 20 to 30%, but now it's gone down to around 5 or 6% across the business, with AI handling 75–80% of all of our calls.” At a Glance Cut abandonment rates from 30% to under 5% Automated 75–80% of inbound support calls with Voice AI Expanded into non-English-speaking markets with multilingual AI voice agents Replaced 100+ offshore agents with 24/7 AI coverage Went live in under a month with just one junior developer Integrated tools like Salesforce and Make.com

20x Faster Lead Response Time +40% Call-to-Meeting Booking Rate 20–30 Demos Booked Weekly by AI “Instead of hiring, you know, 10 to 20 different agents, we thought that implementing AI will be good for our business… we use both AI and people to achieve maximum coverage… AI is used for all the hours where guys are busy on demos.”— Yuri Saiko, Founder About ISpeedToLead is a real estate lead generation marketplace that connects motivated sellers with real estate investors across the U.S. Their platform drives continuous, 24/7 inbound sign-ups from advertising campaigns that never stop running. This constant lead flow doesn’t pause on weekends or holidays, creating a major challenge in keeping up with outreach response times. Yuri Saiko, Head of Sales, knew that SDR headcount alone wouldn’t scale to meet the demand. “We spend significant amount of money on user generation, on different ads for people to join our platform, and we never stop them. So, we have users that are coming 24/7, including holidays. So, making sure that we have 24/7 coverage is another set of issues when you try to hire people, agents, SDRs and to achieve all that.” ISpeedToLead wanted to ensure no seller lead went untouched and no high-intent contact was lost due to delay. That’s when they turned to Voice AI and worked with a Voice AI Certified Partner, Kevin Hogan, to build an outbound AI calling system tailored to their unique needs. About Voice AI Certified Partners Voice AI Certified Partners are trained implementation experts vetted by Voice AI to help businesses design, launch, and optimize AI voice agents on the platform. Certified Partners bring hands-on experience needed to turn powerful AI calls and SMS automation into real business outcomes—without taxing internal teams.

4x Operational Efficiency 50% Incoming Calls Automated 90% AI Maintenance Handled by Non-Tech Team “Our numbers show that 45–50% of calls are completely resolved by Voice AI without ever touching a human. We haven't even fully expanded it to all our lines yet.”— Jonathan Adly, Senior Engineer, GiftHealth The Company GiftHealth — The Future of Prescription Care GiftHealth is a technology-driven healthcare platform that streamlines administrative processes between prescribers, manufacturers, and patients—removing barriers to prescription care. Leveraging automation and AI, GiftHealth makes specialty medicine and procedures more accessible and affordable for patients while easing the administrative load on prescribers. With rapid growth, the team initially projected a need to scale up to 2,000 representatives within two years to manage contact center operations. However, with the introduction of Voice AI, that plan was scrapped as the team recognized the potential to scale their contact center using AI instead. The Challenges Scaling Expert Medical Call Solutions A veteran in the healthcare space, CEO John Romano co-founded GiftHealth with a mission to make prescription care more accessible and affordable. As a non-prescribing pharmacy, GiftHealth offers an extra layer of patient support between prescribers’ offices and partner pharmacies. “GiftHealth makes the process really simple for doctors, who just go into their EHR system,” Romano explains. “Then the patient journey starts with automation. As soon as we receive the script, the patient gets a text message and we start onboarding.” Supporting prescribers—especially in the gastroenterology field—became increasingly crucial as the business expanded.

7x Human Rep Coverage Replaced by 1 AI Agent 80% High-Quality Call Benchmark Maintained Automatically 1 min Time to Reach Leads After Financing Application “Anna's our super AI employee of the month, every month... she’s doing better than those seven or eight people were.”— Bryan Lenett, Founder at Boatzon About Boatzon Boatzon is a leading digital marketplace for boat financing and transactions, revolutionizing the marine industry by bringing modern financing methods to a traditionally lagging sector. Founded with the vision to create a “Carvana for boats,” Boatzon has onboarded approximately 2,400 dealers and lists about 90,000 boats on their platform. While Boatzon continued to innovate how consumers find, finance, and purchase boats, they faced significant challenges with their customer engagement operations: Low Connect Rates: Their target demographic of busy professionals rarely answered calls from unknown numbers during business hours. Manpower Limitations: Their team of 7–8 representatives couldn't efficiently manage the volume of outbound calls needed. Inconsistent Follow-up: Manual processes led to missed steps in the customer journey, affecting conversion rates. After-Hours Coverage: Potential customers seeking financing were active evenings and weekends when the team wasn’t available. These challenges were especially critical in the financing workflow, where Boatzon needed to quickly connect with pre-qualified applicants to complete their applications and move them through the approval process. They first turned to outsourcing a call center to address these bottlenecks — but that introduced new challenges of its own: “We tried an outside call center to just handle some of the fronting where we did most of the closing and any approvals but that has challenges too... it's a training and somebody quit oh my god what do we do we got to train... it becomes a mess.”— Bryan Lenett The Solution: Voice AI The solution that Boatzon found to transform their operations? Voice AI

How Inbounds.com Optimized and Scaled High-Ticket Call Campaigns with Voice AI 3x Profitability per Lead 125% Call Success Rate Compared to Human Agents 172% Faster Campaign Deployment “Our early adoption of Voice AI, combined with our ability to deeply customize it and build our own infrastructure around it, really gives us an edge in the industry.”— Leonardo Danconia, CEO and Cofounder, Inbounds.com The Company Inbounds.com leverages technology to drive large-scale consumer acquisition for major clients in the legal, insurance, and financial sectors. By seamlessly integrating Voice AI’s voice agents into their operations, Inbounds.com has scaled and optimized its call campaigns without sacrificing the human oversight essential to its customers' success. Inbounds.com — A Leader in Performance Marketing Inbounds.com is a performance marketing agency that delivers quality leads at scale to clients in service-based industries. Their platform channels high volumes of consumers directly to clients for conversion, driving measurable and impactful results on a cost-per-lead or cost-per-action basis. As a full-service digital agency, Inbounds.com builds multi-channel marketing campaigns tailored to each client and optimized in real time to meet evolving needs. Operating its call programs through traditional call centers provided a high level of service, although scaling these programs created logistical challenges. The Challenges 1. Growing Call Volume While Maintaining Human Oversight For CEO and Cofounder Leonardo Danconia, maintaining call campaign quality through human oversight was essential.

How Matic Transformed Call Operations with Voice AI About Matic Matic is a nationally recognized, multi-line digital insurance agency that partners with many of the largest mortgage servicers and financial institutions in the U.S.Through deep integration at key moments in the lending lifecycle, Matic provides seamless access to home, auto, and life insurance. With 45+ A-rated carriers in its network, Matic delivers high-quality coverage to borrowers across the country, making insurance shopping more accessible and more aligned with the financial decisions homeowners are already making. The Challenge Matic’s call operations were under pressure. With 120,000 monthly calls, even small inefficiencies created significant operational overhead. The team faced several persistent problems: Unreliable After-Hours Coverage: Outsourced call centers missed opportunities and delivered inconsistent experiences, putting customer satisfaction at risk. Unproductive Calls: Agents spent much of their time dialing unanswered calls and listening to rings or voicemails. Time-Consuming Tasks: Agents spent 7–9 minutes per call gathering data before even starting the quote process. All of this was happening while insurance costs were rising nationwide. Matic needed a way to operate more efficiently—without sacrificing the service quality expected by their partners or their customers. The AI voice agent platform they trusted to do so with? Voice AI. At a Glance Partnered with Voice AI to automate after-hours support, appointment confirmation, and data collection. Implemented AI voice agents in under 2 months with high success rates. Maintained a 90 NPS score while automating 50% of repetitive workflows. Saw higher answer rates, reduced call time, and significant cost savings.